|
|
|
|
 |
|
 |
| |
|
If it's luxury and extravagance you crave, with the convenience of online shopping, then you need to visit Ashford.com. Ashford.com specializes in fine accessories and luxury goods for people with sophisticated tastes. Choose from over 400 luxury brands and an inventory of 15,000 products, including new watches, vintage watches, diamonds, home decor, pens and desktops, fragrances, sunglasses, and handbags. Find luxurious and extravagant products from Omega, Gucci, Dolce & Gabbana, Hugo Boss, Anne Klein, Marc Jacobs, Chloe, Bvlgari, Versace, Movado, and Liz Claiborne when you shop at Ashford.com. | |
| Click
Here to Visit Ashford - Set
New Coupon Alerts for Ashford |
|
|
 |
|
 |
|
Ashford Coupon Expiration : 2009-11-10
Ashford Coupon Code : ashdred
| View this Coupon | |  | Save this Coupon | |  | Send Coupon to a friend |
| |
|
|
Ashford Coupon Expiration : 2009-11-10
Ashford Coupon Code : fifty
| View this Coupon | | | Save this Coupon | | | Send Coupon to a friend |
| |
|
|
Ashford Coupon Expiration : 2009-11-10
Ashford Coupon Code : menashe
| View this Coupon | | | Save this Coupon | | | Send Coupon to a friend |
| |
|
|
Ashford Coupon Expiration : 2009-11-10
Ashford Coupon Code : witt15
| View this Coupon | | | Save this Coupon | | | Send Coupon to a friend |
| |
|
|
Ashford Coupon Expiration : 2009-11-10
Ashford Coupon Code : seikten
| View this Coupon | | | Save this Coupon | | | Send Coupon to a friend |
| |
|
|
Ashford Coupon Expiration : 2009-11-10
Ashford Coupon Code : mov10
| View this Coupon | | | Save this Coupon | | | Send Coupon to a friend |
| |
|
|
Ashford Coupon Code : No coupon code required
| View this Coupon | | | Save this Coupon | | | Send Coupon to a friend |
| |
|
|
Ashford Coupon Code : No coupon code required
| View this Coupon | | | Save this Coupon | | | Send Coupon to a friend |
| |
|
|
|
|
 |
|
|
|
| Ashford - what a terrible experience! |
Reviewer : Claudia (New York, NY)   |
I have had a very frustrating and disappointing experience, to say the least, with Ashford. I purchased a watch through Ashford in early January 2009. It took about one week to arrive. The watch slowed then stopped about one week ago. The label on the back of the watch's battery cover indicated that a new battery was needed for the watch in February 2010. Therefore, I was quite confident that something was wrong with the watch and the watch stopping was not a battery issue.
I called Ashford about 10 days ago and was advised that I could have the watch's battery replaced by my local jeweler, submit the bill and be reimbursed by Ashford. My other option was to send the watch to Ashford for a battery replacement. I initially requested that they send me a UPS label to return the watch to them (as I just had surgery and couldn't get to a jeweler or post office).
After thinking the matter over that night, I emailed Ashford that evening indicating that I was confident that because the manufacturer's label stated a battery replacement was needed in one year, February 2010, that there had to be something (other than the battery) wrong with the watch. I requested a watch replacement. Ashford was adamant that it was a battery issue. They advised me to send the watch to them for a battery change. There were several emails back and forth to this effect but they would not budge in their position.
At this point, I was quite leary of Ashford because of their lack of customer service and willingness to stand behind a virtually new product. I became quite concerned that the watch might even be counterfeit. Why wouldn't they stand behind their product if I just bought it?
Based on these suspicions, I contacted Ebel, the manufacturer of the watch, in New Jersey. It was then that I discovered that Ashford sold grey market items and this watch was one of them. The representative from Ebel indicated that only authorized sellers can replace the battery correctly as there is a seal inside the watch which protects the battery and the mechanisms inside the watch.
Ebel advised me that their new battery should last 24 to 36 months and that their battery labels are quite accurate when placed on the watch. Moreover, the seller was required to test the battery before sending it. The representative strongly advised me to send the watch to them for a battery change service. The charge would be $70. Ebel would inspect the watch and its inside and replace the battery. They would also make sure the watch is in excellent working condition (as I advised them it was only a month old). If Ebel opened the watch and found to be a counterfeit, Ebel would send it back to me without replacing the battery.
I requested that Ashford reimburse me for this battery change service from Ebel. They refuse. I pointed out to them that their own customer service representative offered to have me go and replace the battery on my own initially! Still, they continue to refuse to reimburse me if I have the watch's battery changed by an outside source, let alone the manufacturer.
Luckily, I made this purchase using my American Express. American Express confirmed that they would refund my purchase price if Ebel finds the watch to be a counterfeit.
I am extremely angry at Ashford. I have been extremely upfront and quite nice in my emails to them but their last email this afternoon 'took the cake'. They stated that they will not reimburse me if I sent the watch to an "...outside authorized repair centers at such a rip off price". The only company that is a rip-off is Ashford. Kudos to American Express for standing behind a loyal customer.
|
| |
|
|
Add an Ashford review
|
|
|
|
ADDITIONAL ASHFORD RESOURCES |
|
 |
|
| | |
